Customer Service

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Shipping & Delivery

Domestic: We ship most of our products with USPS Priority Mail. This is a 2-3 day service. We generally use "signature not required". Due to their size, we may choose to ship gas meters and enclosures by USPS Parcel Post.
International: We will ship anywhere in the world that USPS is able to go via USPS Priority Mail International. Please allow at least 1 to 2 weeks for international shipments to arrive. In an effort to minimize our environmental impact, we primarily use crumpled newspaper, or recycled packing materials, to pack our products into boxes before shipping.

Privacy

This privacy notice discloses the privacy practices for www.ekmmetering.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

  • What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing:

We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information:

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever sensitive information is collected (such as credit card data),that information is encrypted and transmitted to the credit card processor in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. EKM Metering does not collect nor do we store credit card information.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. We will keep your contact information unless you ask us to delete that information.

Registration

In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 831-425-7371 or info@ekmmetering.com.

Returns & Replacements

All of our products come with a 2 year replacement warranty. Our EKM-Omnimeter II UL has a 10 year replacement warranty. If you are unsatisfied with your purchase for any reason, you can return it within 30 days for a full refund. Beyond the 30 day threshold, we will accept returns for up to 6 months from the date of purchase, but those returns will be subject to a 20% restocking fee. All returns are conditional on the product(s) being in good and resale-able condition. Products that don't meet these conditions will not be accepted for return.

Payments & Pricing

We accept payments via Paypal, most major credit cards, bank wire transfer, Intuit's Payment Network (using your checking account information), and now accept Bitcoin as well. If you are interested, you can also provide us with a purchase order and we will send you a company invoice. If you are considering an order above ten units, please let us know exactly how many of each item you will need and we will make sure that you get the best discount available.

Updating Account Information

You can change your personal account information at any time by logging into your account via the link at the top of the page.  Your account can be edited or deleted at any time.